Frequently Asked Questions

We handle a comprehensive range of visa types including:

• Tourist/Visitor visas
• Business visas
• Student visas
• Work permits and employment visas
• Transit visas
• Family reunion visas
• Investment visas
• Diplomatic and official visas

We provide visa services for major destinations including:

• United States
• United Kingdom
• Canada
• European Union countries (Schengen)
• Australia
• China
• Japan
• South Africa
• And many other countries worldwide

While we cannot guarantee visa approval (as the final decision rests with the embassy/consulate), we:

• Thoroughly review your application before submission
• Ensure all required documents are complete and accurate
• Provide guidance on strengthening your application
• Have a high success rate due to our expertise and experience

We offer a consultation to assess your eligibility before proceeding with the application.

In case of rejection, we provide:

• Detailed analysis of rejection reasons
• Guidance on addressing the issues
• Assistance with reapplication (if applicable)
• Alternative visa options consultation

Our service fee covers one resubmission if the rejection was due to our error. Embassy fees are non-refundable.

Processing times vary depending on the type of visa and destination country:

• Tourist visas: 7-14 business days
• Business visas: 10-21 business days
• Student visas: 14-30 business days
• Work permits: 21-45 business days

These are estimated timeframes. Actual processing times may vary based on embassy requirements and application complexity.

Required documents vary by visa type and destination, but commonly include:

• Valid passport (minimum 6 months validity)
• Completed application form
• Passport-size photographs
• Bank statements (last 3-6 months)
• Travel itinerary or invitation letter
• Employment letter or business registration
• Travel insurance (if required)

We provide a detailed checklist for each specific visa type during consultation.

Yes! We provide multiple ways to track your application:

• Online dashboard with real-time updates
• SMS notifications for status changes
• Email updates at key milestones
• Direct contact with your assigned case officer

You'll receive login credentials to access your personal dashboard after application submission.

After submission, our process includes:

• Document verification and review
• Application formatting and preparation
• Submission to relevant embassy/consulate
• Regular follow-up on application status
• Notification of decision and next steps
• Assistance with visa collection (if approved)

Our service fees vary depending on the type of visa and complexity of the application:

• Tourist visas: Starting from 150,000 RWF
• Business visas: Starting from 200,000 RWF
• Student visas: Starting from 180,000 RWF
• Consultation services: 50,000 RWF per session

These fees are in addition to embassy/consulate fees. Contact us for a detailed quote based on your specific requirements.

We accept multiple payment methods for your convenience:

• MTN Mobile Money
• Airtel Money
• Bank transfers (Bank of Kigali, Equity Bank)
• Cash payments at our office

Payment confirmation is required before we begin processing your application.

Payment is typically required:

• 50% deposit upon application submission
• Remaining 50% before document submission to embassy
• Full payment upfront for express services
• Consultation fees are paid at the time of booking

We provide flexible payment plans for complex applications.

No, we believe in complete transparency. Our quote includes:

• All service fees clearly itemized
• Embassy/consulate fees (where applicable)
• Document processing charges
• Any additional service costs

You'll receive a detailed breakdown before making any payment.